Do you often receive too many questions from your customers? If that’s the case, then it must be your duty to solve them. From day to night operations and having your social media store live and working for 24 hours, you might receive multiple questions from your customers on social media. It depends on what type of questions these are. Some people might ask about your services.
Others could ask about your products and many more. Stay with me till the end of this concise piece of information and I will share how you can solve the common queries of your customers.
What’s The Power of FAQs for Social Media Stores?
Frequently asked questions define what a common customer might always be looking for from your social media store. Sometimes, we already know what a customer would actually be interested in asking.
Regarding this, we build a separate FAQ section where we already answer those questions. If the customers can find them related, their problem or specific query gets solved. But if those FAQs are not related, we try to get all those questions of our customers and provide them straight answers.
The impressive power of FAQs is that when we answer them with the right and useful information, our customers trust in our store. They find out how responsive we are to their queries. Moreover, they also find out whether they should follow you and increase your Instagram Store followers. Or ignore your store and move to the other one. Hence, we work on building higher brand authority and credibility by answering such questions from our customers.
In Which Ways You Might Receive Questions from Your Customers?
On social media, or any place related with your business, you can get multiple questions at a time. There is not just one space we are talking about here. Besides, these are some of the most common and highly known places from which you get several questions from the customers!
Questions Through Comments On Posts
Sometimes, you advertise your offering through paid advertising on social media or on Google Ads. On social media, there could be many people asking about the price or specific qualities of your mentioned service or products. This is the first from describing how our customer questions us.
Through Direct DM Queries
On social media, people might reply to your stories or posts directly to your DM. This reply could include a question based on their interest. So, this is the second place a customer can ask questions about your products and services.
Asking Questions Through Blog Comments
Often, we have blogs running to support our social media stores and drive more organic traffic. When people read these blogs, they are willing to ask queries. That’s because there might be some kind of information they need to ask about.
Therefore, such questions come through the comment boxes directly to your dashboard. You can either answer those questions by approving such comments on your website. Or you can simply send them to the trash. The choice is yours.
Questions Through Emails or Call Queries
Some customers are really impressed with your offerings. Believing that, they are ready to give you a direct call or send an email. Such an invitation might include questions that you need to answer. Hence, this is another useful means for customers asking questions about your brand.
Asking Questions On Your ECommerce Store
Did you ever look at the number of questions people are asking about the products on famous spots like Amazon or eBay? Yes, that’s another way customers would like to learn about the specific features and qualities of your products. Usually, these kinds of transparent questions and answers help other visitors know more about your product’s specifications.
Should You Have a Pre-Implemented FAQ Section For Your Social Media Store Customers?
Yes, having a pre-created question and answers page is significant for addressing some common queries of your customers. This way, they often can find the answers to their related queries in no time. Therefore, you should have a page like that where all the questions and answers to such questions are published.
How To Reply To Your Customer’s Questions on Social Media?
Replying to your customers queries as soon as possible builds high authority for your social media store brand. This way, your customers find you responsible and active. Plus, they are willing to take interest in your products and services. Here are some good ways you can reply to the queries of your customers.
Set Up a Support Team:
Having a customer support team for your social media store working for 24/7 is a brilliant idea to answer all the questions of your customers.
This team can reply to the comments. It can answer queries rapidly in the DMs. The team is also available to pick up quick calls and answer whatever the customer is asking from your store.
Build Ai Chatbots:
Another way to answer these queries is having Ai Chatbots. These chatbots work automatically and reply in seconds. Moreover, for an interactive customer and user experience, they influence the customer to ask queries.
The more you are transparent to the customer queries, the better they are ready to take interest in your offerings. Therefore, don’t forget to answer all the questions that come directly to your store. This way, you will build high brand authority and more people would love to buy your products!