Struggling with negative feedback? Yes, it’s a bit frustrating when your store’s reputation is currently declining. Customers leave negative reviews when they aren’t happy with your products or services. Getting one or two negative comments or reviews is okay. But what if a large hull of customers keeps repeating bad things about your store? Panic not! If you are here, you can still fix these negative reviews and enhance your reputation.
There are a variety of strategies to deal with the Negative Feedback you receive from customers. Don’t skip reading if you really wanna find it out!
How Does Negative Feedback Destroy Our Store’s Reputation?
In the short and long run, there are many negative impacts on our store’s smooth operations if we keep getting negative comments from our customers.
Imagine experiencing zero conversions when you have seen all those golden days of an impressive store reputation. Let’s give you an idea of how negative feedback impacts your store profile. You will have a better idea of what could happen.
- Negative feedback destroys our overall reputation among our existing customers.
- It closes the doors for new customers because they aren’t willing to trust our store’s offerings if they have read those negative comments
- Our sales started declining
- We experience followers leaving our store just like a movie ends, and people go back to their homes
- There seems to be no solution to cover up the mess
- We even started having low money, which resulted in firing some of our loyal employees
And to name a few, only a social media or e-commerce store owner understands the severity of getting bad feedback.
But never lose hope and keep working hard. If these are the days your social media store is affected by negative feedback, there will be times when positive vibes will be here. You just have to do what’s required.
How To Handle Negative Feedback and What Strategies Work For It?
Handling negative feedback as early as you can works best in the favor of your services. That’s because we never want this virus to spread widely. Once a layer is there that people are spreading hate, it will become difficult to stop it at a prominent level.
But since you are in the early phase of experiencing negative feedback, please follow these best-recommended tips to fix it. By applying all of them to your store’s operations, you will again be able to build a reputation that has always been there.
Reply Promptly To The Negative Comments
The best solution to fixing a problem is fixing it at its root. Mostly, we ignore negative comments on our social media profiles. These negative comments result in creating a bad reputation for our store in the long run. So, fix this at the time it is happening. Reply as fast as you can to negative comments.
Understand the customer’s problems and fix them in front of the public. When that customer feels heard, appreciated and considered, he would like to take that negative comment back and spread the good experience. But you have to reply promptly to get this appreciation!
Set Up A Strong Customer Support Team
Having slow and sluggish guys at work will ruin your store’s reputation. When people don’t find their questions getting answered sooner, they are likely to be pissed at your customer support team.
Therefore, fix this and employ some responsible guys who are always ready to reply to customer queries. Besides, these guys should have all the information about your store’s products and services to share with other customers.
Filter Bad Comments and Delete Them
Now that you have amazing filtration systems on your social media stores, you can easily filter out the negative comments.
When you can find all the hate against your store, just remove it from the places. How about deleting all such messages and comments at the same time so that there remains no clue of any hate?
Compensate Your Customers With Bad Experience
If by any chance, your customer has had a bad experience, fix it by compensating that person. You can send a free gift hamper. Or you can invite the same customer to any event your store is organizing.
This way, the customer will feel appreciated and be ready to take his words back. It’s just like when you put some awesome songs in your Spotify Playlist, you get more Spotify Playlist followers.
Moreover, if any customer has received a broken or damaged product, fix this by accepting easy returns and compensating the same guy.
Be Sorry if You Have Too
Whenever you are fixing those negative comments, reply saying sorry or saying, “we apologize for this inconvenience” or something like that.
This way, you are actually communicating emotionally, and you make the customer feel like you are ready to fix the problem. Do this so that others know about your care of your customers.
Keep Making Your Customer’s Happy:
Never stop building a positive and widely known reputation by sending multiple coupon codes or gifts to your premium customers. Also, ask them to send some good words about their experience with your store. Use that content and share it with your social media store community. With all of this, a reputation will start at its place, and you will get more love than hate!